These terms explain the conditions that apply when you visit, browse, purchase from, or otherwise use the Mori & Sora website.

01. Acceptance of These Terms

Welcome to Mori & Sora. By accessing or using our website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these terms, please do not use our website or place an order through the website.

02. About Mori & Sora

Mori & Sora is a children's apparel brand offering thoughtfully designed clothing and related products through its online store.

Our business operates from:

03. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices and other product information displayed on our website are accurate and up to date.

However, slight differences may occur due to screen settings, lighting, photography, manufacturing variations or other factors. Product availability may also change without prior notice.

04. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to products, collections and availability at any time.

05. Prices

Product prices are displayed on the website and may be changed from time to time without prior notice.

Applicable taxes, shipping charges, discounts or promotional adjustments will be displayed during the applicable stage of checkout where required.

06. Orders

When you place an order, you are making a request to purchase the selected products at the applicable price and under these Terms of Service.

An order is subject to successful payment, product availability and our ability to fulfil the order. We reserve the right to cancel or refuse an order where reasonably necessary, including where there is an apparent pricing error, stock issue, payment issue, suspected fraud or other legitimate reason.

07. Payment Terms

Mori & Sora currently accepts prepaid online orders only. Cash on Delivery (COD) is not currently available.

Payments may be processed through third-party payment service providers. Your payment provider may apply its own terms, fees and processing rules.

08. Shipping & Delivery

We currently ship across India, subject to delivery serviceability.

Orders are generally processed within 1–2 business days after successful payment. Estimated delivery timelines after dispatch are:

• Metro cities: approximately 2–4 business days.
• Other cities and towns: approximately 3–6 business days.
• Remote locations: approximately 5–8 business days.

Delivery estimates are indicative and may vary because of courier operations, weather, holidays, destination serviceability and circumstances outside our reasonable control. :contentReference[oaicite:3]{index=3}

09. Customer Responsibility for Delivery Information

You are responsible for providing accurate and complete shipping details, including your name, delivery address and reachable phone number.

Delays or failed deliveries resulting from an incorrect, incomplete or inaccessible delivery address may not be the responsibility of Mori & Sora. Additional shipping charges may apply where reshipment is required.

10. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our separate Refund & Return Policy.

Products are generally eligible for return or exchange within 7 days of delivery, subject to the conditions stated in that policy. Products must meet the applicable condition requirements, including being unused, unworn and retaining original tags and packaging. :contentReference[oaicite:4]{index=4}

11. Cancellations

Orders may generally be cancelled before they are shipped, subject to our applicable cancellation process. Once an order has been shipped, cancellation may no longer be possible and the customer may need to receive the product and follow the applicable return process. :contentReference[oaicite:5]{index=5}

12. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Attempt to gain unauthorised access to our website, systems or accounts.
• Use the website for fraudulent or unlawful activity.
• Introduce malicious software, harmful code or other damaging material.
• Copy, reproduce or commercially exploit website content without appropriate permission.
• Interfere with another customer's use of the website.

13. Intellectual Property

Unless otherwise stated, the content appearing on the Mori & Sora website, including brand elements, logos, photographs, graphics, product descriptions, text, designs and other materials, belongs to or is used by Mori & Sora with appropriate rights.

You may not reproduce, distribute, modify, publish or commercially exploit such content without prior written permission, except where permitted by applicable law.

14. Third-Party Services & Links

Our store may use or link to third-party services, including payment providers, logistics providers, technology services and other platforms. These third parties may have their own terms and policies. Mori & Sora is not responsible for the independent terms, content or practices of third-party services that we do not control.

15. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted, error-free or continuously available access. Website availability may occasionally be affected by maintenance, technical issues, third-party services or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Mori & Sora will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including courier delays, natural events, technical interruptions, payment-provider issues, incorrect customer information or other events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

17. Changes to These Terms

Mori & Sora may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices or applicable requirements. Updated terms will be posted on this page.

18. Governing Law

These Terms shall be interpreted in accordance with applicable laws of India. Any legal rights, remedies or consumer protections available to you under applicable law remain unaffected by these Terms.

Contact Mori & Sora

If you have questions about an order, these Terms, or any of our policies, please contact our team.

Terms of Service

These terms explain the conditions that apply when you visit, browse, purchase from, or otherwise use the Mori & Sora website.

01. Acceptance of These Terms

Welcome to Mori & Sora. By accessing or using our website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these terms, please do not use our website or place an order through the website.

02. About Mori & Sora

Mori & Sora is a children's apparel brand offering thoughtfully designed clothing and related products through its online store.

Our business operates from:

03. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices and other product information displayed on our website are accurate and up to date.

However, slight differences may occur due to screen settings, lighting, photography, manufacturing variations or other factors. Product availability may also change without prior notice.

04. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to products, collections and availability at any time.

05. Prices

Product prices are displayed on the website and may be changed from time to time without prior notice.

Applicable taxes, shipping charges, discounts or promotional adjustments will be displayed during the applicable stage of checkout where required.

06. Orders

When you place an order, you are making a request to purchase the selected products at the applicable price and under these Terms of Service.

An order is subject to successful payment, product availability and our ability to fulfil the order. We reserve the right to cancel or refuse an order where reasonably necessary, including where there is an apparent pricing error, stock issue, payment issue, suspected fraud or other legitimate reason.

07. Payment Terms

Mori & Sora currently accepts prepaid online orders only. Cash on Delivery (COD) is not currently available.

Payments may be processed through third-party payment service providers. Your payment provider may apply its own terms, fees and processing rules.

08. Shipping & Delivery

We currently ship across India, subject to delivery serviceability.

Orders are generally processed within 1–2 business days after successful payment. Estimated delivery timelines after dispatch are:

• Metro cities: approximately 2–4 business days.
• Other cities and towns: approximately 3–6 business days.
• Remote locations: approximately 5–8 business days.

Delivery estimates are indicative and may vary because of courier operations, weather, holidays, destination serviceability and circumstances outside our reasonable control. :contentReference[oaicite:3]{index=3}

09. Customer Responsibility for Delivery Information

You are responsible for providing accurate and complete shipping details, including your name, delivery address and reachable phone number.

Delays or failed deliveries resulting from an incorrect, incomplete or inaccessible delivery address may not be the responsibility of Mori & Sora. Additional shipping charges may apply where reshipment is required.

10. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our separate Refund & Return Policy.

Products are generally eligible for return or exchange within 7 days of delivery, subject to the conditions stated in that policy. Products must meet the applicable condition requirements, including being unused, unworn and retaining original tags and packaging. :contentReference[oaicite:4]{index=4}

11. Cancellations

Orders may generally be cancelled before they are shipped, subject to our applicable cancellation process. Once an order has been shipped, cancellation may no longer be possible and the customer may need to receive the product and follow the applicable return process. :contentReference[oaicite:5]{index=5}

12. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Attempt to gain unauthorised access to our website, systems or accounts.
• Use the website for fraudulent or unlawful activity.
• Introduce malicious software, harmful code or other damaging material.
• Copy, reproduce or commercially exploit website content without appropriate permission.
• Interfere with another customer's use of the website.

13. Intellectual Property

Unless otherwise stated, the content appearing on the Mori & Sora website, including brand elements, logos, photographs, graphics, product descriptions, text, designs and other materials, belongs to or is used by Mori & Sora with appropriate rights.

You may not reproduce, distribute, modify, publish or commercially exploit such content without prior written permission, except where permitted by applicable law.

14. Third-Party Services & Links

Our store may use or link to third-party services, including payment providers, logistics providers, technology services and other platforms. These third parties may have their own terms and policies. Mori & Sora is not responsible for the independent terms, content or practices of third-party services that we do not control.

15. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted, error-free or continuously available access. Website availability may occasionally be affected by maintenance, technical issues, third-party services or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Mori & Sora will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including courier delays, natural events, technical interruptions, payment-provider issues, incorrect customer information or other events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

17. Changes to These Terms

Mori & Sora may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices or applicable requirements. Updated terms will be posted on this page.

18. Governing Law

These Terms shall be interpreted in accordance with applicable laws of India. Any legal rights, remedies or consumer protections available to you under applicable law remain unaffected by these Terms.

Contact Mori & Sora

If you have questions about an order, these Terms, or any of our policies, please contact our team.