Refund policy

At Mori & Sora, we want you and your little one to love every piece you receive. If something isn't quite right, we're happy to help with a return or exchange, subject to the conditions below.

01. Return & Exchange Window

Products can be returned or exchanged within 7 days of delivery.

To be eligible for a return or exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• All original tags, labels and packaging must be intact.
• The product must not have been washed, altered, damaged or stained.
• Products showing signs of use may not be accepted for return or exchange.

02. What Can Be Returned?

We accept returns or exchanges for:

• Incorrect size
• Incorrect product received
• Damaged product received
• Manufacturing defect
• Product that does not meet our quality standards

03. Size Exchanges

We understand that finding the right fit for little ones can be tricky. You may request one size exchange per product, subject to availability.

If the requested size is unavailable, you may choose another available size or opt for a refund, subject to this policy. We strongly recommend checking our Size Guide before placing your order.

04. Products That Cannot Be Returned

For hygiene and product-safety reasons, we cannot accept returns for products that:

• Have been washed or worn
• Have been altered or repaired
• Are damaged due to improper use
• Are missing original tags
• Are stained or soiled
• Are returned after the return window
• Are purchased as part of a sale or clearance promotion, unless the product is defective or incorrectly shipped

05. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

Please include:

• Order number
• Product name
• Reason for return or exchange
• Photographs of the product, if applicable

Our team will review your request and provide the next steps. Please do not ship the product back before your return request has been approved.

06. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Please allow 5–7 business days for the refund to reflect in your account after processing. The actual time may vary depending on your bank or payment provider.

07. Shipping Charges

Original shipping charges, if applicable, are generally non-refundable for change-of-mind returns.

If the return is due to:

• A wrong product being shipped
• A damaged product
• A verified manufacturing defect

Mori & Sora will cover the applicable return shipping cost.

08. Return Pickup

Where return pickup is available, we will arrange a pickup through our logistics partner. If pickup is unavailable in your location, we may provide alternative return instructions.

Products must be securely packed to prevent damage during transit.

09. Refunds for Cancelled Orders

Orders can be cancelled before they are shipped. If an order has already been shipped, cancellation may not be possible. In such cases, the customer may need to receive the product and initiate a return according to this policy.

10. Damaged or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery at Moriandsoraofficial@gmail.com with photographs or videos.

We will review the issue and, where applicable, arrange a replacement, exchange or refund.

We're Here to Help

For questions regarding returns, exchanges or refunds, please reach out to our team.

Email Mori & Sora