Shipping policy

MORI & SORA


Every MORI & SORA order is carefully prepared with attention to detail. From our studio to your home, we ensure your little one's essentials arrive safely and beautifully packaged.

1. Order Processing

Orders are typically processed within 5 - 7 business days after successful payment confirmation. During launches, festive seasons, or promotional events, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–10 Business Days

Actual delivery times may vary depending on courier availability, weather conditions, and regional logistics.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment. Any free shipping offers will be automatically applied to eligible orders.

4. Order Tracking

Once your order has been dispatched, you'll receive a confirmation email or SMS with your tracking information so you can follow your parcel every step of the way.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the delivery remains unsuccessful due to an unavailable recipient or incorrect address, the package may be returned to us.

6. Address Accuracy

Please ensure your shipping address, contact number, and postal code are accurate before placing your order. MORI & SORA cannot be held responsible for delays caused by incorrect customer information.

7. Delayed Shipments

While we strive to deliver every order promptly, delays may occasionally occur due to weather, transportation disruptions, public holidays, or unforeseen circumstances beyond our control. We appreciate your patience and understanding.

8. Damaged Packages

If your parcel arrives visibly damaged, please contact our customer support within 48 hours of delivery and include photographs of the package and its contents so we can assist you promptly.

9. International Shipping

International shipping availability varies by destination. Delivery timelines, customs duties, and import taxes (if applicable) are the responsibility of the recipient unless otherwise stated during checkout.

Need Assistance?

If you have any questions about your shipment or delivery, our team will be happy to help.

Email: support@moriandsora.com

Phone: +91 XXXXXXXXXX

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Crafted with care. Delivered with love.