Privacy policy

At Mori & Sora, we respect your privacy and believe you should understand how your information is collected, used and protected when you visit our website or place an order with us.

01. About This Privacy Policy

This Privacy Policy explains how Mori & Sora may collect, use, store and share information when you visit our website, browse our products, create an account, contact us or place an order.

By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

02. Information We May Collect

Depending on how you interact with Mori & Sora, we may collect information such as:

• Name and contact information, such as email address and phone number.
• Billing and shipping address.
• Order details, including products purchased, quantities and order history.
• Information you provide when contacting our customer support team.
• Information you provide when requesting a return, exchange or refund.
• Payment-related information required to process an order.
• Website usage information, such as device, browser and interaction data, where such information is collected through our website technologies.
• Information you voluntarily provide through forms, communications, reviews or other interactions with us.

03. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders.
• Confirming payments and maintaining order records.
• Arranging shipping and delivery of your purchases.
• Providing order tracking and delivery updates.
• Processing returns, exchanges and refunds.
• Responding to customer questions and support requests.
• Improving our website, products and customer experience.
• Detecting, preventing or investigating fraudulent, abusive or unauthorised activity.
• Complying with applicable legal, accounting and regulatory requirements.

04. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment information may be processed by the applicable payment provider according to its own privacy and security practices. Mori & Sora does not need to receive or store your complete card credentials when those details are processed directly by the payment provider.

05. Shipping & Delivery Information

To fulfil your order, we may share the information necessary for delivery with our logistics and courier partners.

This may include your name, phone number, shipping address, order details and information required to track or deliver your package.

Mori & Sora currently ships within India. Delivery availability depends on the serviceability of the delivery address.

06. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the shopping experience.

Some cookies may also be used by Shopify or third-party services integrated with our store for functionality, analytics, security or marketing purposes.

07. Shopify & Service Providers

Our online store is powered by Shopify. Information submitted through our store may therefore be processed through Shopify's systems and services in order to provide ecommerce functionality.

We may also use selected third-party service providers for payment processing, shipping, analytics, customer communication, website functionality and other services necessary to operate our business.

08. When Information May Be Shared

We do not share your personal information simply for the purpose of making it publicly available.

Information may be shared when reasonably necessary with:

• Payment and financial service providers for processing transactions.
• Courier and logistics partners for fulfilling and delivering orders.
• Technology and service providers supporting our website and business.
• Professional or legal advisers where reasonably required.
• Government authorities or other parties where disclosure is required by applicable law or legal process.

09. Marketing Communications

Where applicable, we may use your contact information to send updates, offers, product information or other communications relating to Mori & Sora, subject to applicable requirements.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us directly.

10. Data Security

We take reasonable measures to protect the personal information handled through our business against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations and protect our legitimate business interests.

12. Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may have rights or choices concerning your personal information.

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent, subject to applicable limitations.
• Raise a privacy-related concern or complaint with us.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

13. Children's Privacy

Mori & Sora is a children's clothing brand, but our website and ecommerce transactions are intended to be managed by parents, guardians and other adults. We do not intentionally request children to provide personal information directly for the purpose of placing orders.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services. If you follow such a link, the third party's own privacy policy and terms will apply. Mori & Sora is not responsible for the privacy practices of websites or services that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable requirements. Any updated version will be posted on this page with the revised effective date where appropriate.

We're Here to Help

If you have a question about how Mori & Sora handles your information, or if you would like to make a privacy-related request, please contact us.

Contact Mori & Sora